Resumption of VTC activity in relation to the coronavirus
What is the impact of the coronavirus on the VTC sector’s activities?
The coronavirus caused a slowdown in the VTC sector at all levels. This decline led many workers across various modes of transport to suspend certain services to focus on others. Some companies encouraged their employees to diversify while awaiting a return to normalcy. Others clearly shifted their focus to delivery services. This resulted in two major outcomes: the growth of delivery activity and a decrease in ride services.
Delivery activity saw an increase of up to 125% in some companies. This illustrates the magnitude of the pandemic’s impact, as the volume of service more than doubled. The delivered goods included meals as well as items and accessories ordered from online platforms.
On the other hand, ride-related travel dropped by 53% between 2019 and 2020. Simultaneously, overall travel volume fell by 35%. This sharp decline is also evident in the number of users on VTC booking platforms. Within a year, 25% of users unsubscribed from certain platforms.
What measures are involved in the resumption of VTC activities in relation to the coronavirus?
In response to the COVID-19 pandemic, the resumption of VTC activities involves implementing a strategy based on measures that ensure customer well-being and safety. This strategy includes three key areas:
-
Health guidelines
-
Measures implemented by VTC booking agencies
-
Recommendations upon the arrival of drivers and couriers
